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PRIVACY POLICY

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Introduction 

​At Atacama Motorbike Tours SpA (hereinafter, “the Company”), we respect and protect the privacy of our clients, participants, and users of our website. This Privacy Policy explains how we collect, use, store, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR – EU), Chilean Law No. 19.628 on the Protection of Private Life, and other applicable regulations in the jurisdictions where we operate. 

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1. Data Controller â€‹

The data controller is Atacama Motorbike 360 SpA, RUT 76.945.377-6, with registered address at BADAJOZ 100 - LAS CONDES - SANTIAGO DE CHILE,  contact email: info@atacamamotorbiketours.com. 

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2. Personal Data Collected 

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The Company may collect the following personal data from clients and participants: 

  • Identification data: full name, nationality, passport/ID/RUT, date of birth. 

  • Contact details: email, phone, postal address. 

  • Health and fitness data: medical certificates, relevant health information required for safe participation in the tours. 

  • Financial data: payment information, transfers, invoicing. 

  • Contractual data: signatures on acceptance contracts, liability waivers, and complaints forms. 

  • Technical data: IP address, cookies, and browsing analytics (as per the Cookies Policy). 

 

3. Purposes of Data Processing 

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Personal data will be processed for the following purposes: 

  • Manage bookings, payments, cancellations, and refunds. 

  • Fulfill contractual obligations derived from service agreements and liability waivers. 

  • Ensure the physical and medical safety of participants during tours. 

  • Issue invoices and comply with tax obligations in Chile. 

  • Respond to client requests, including claims or complaints. 

  • Send service-related communications, itinerary updates, and conditions. 

  • Comply with applicable legal and regulatory obligations. 

 

4. Legal Basis for Processing 

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The processing of personal data is based on the following legal grounds: 

  • Performance of a contract: when processing is necessary to deliver the tourism services. 

  • Compliance with legal obligations: tax, health, or consumer protection. 

  • Explicit consent: in the case of medical data and use of cookies. 

  • Legitimate interest: to ensure safety, prevent fraud, and improve service experience. 

 

5. Data Retention Period 

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Data will only be kept for the time strictly necessary to fulfill the stated purposes and legal obligations: 

  • Contracts and related documents: 5 years. 

  • Billing and financial records: according to tax regulations (5–6 years in Chile). 

  • Medical certificates: up to 1 year after the tour ends. 

  • Browsing data: as specified in the Cookies Policy. 

 

6. Data Recipients 

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Data may be shared with: 

  • Logistics and accommodation providers involved in delivering the tours. 

  • Insurance companies in the event of accidents or claims. 

  • Tax and consumer authorities in compliance with legal obligations. 

  • Only third parties strictly necessary for proper service execution. 

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7. International Data Transfers 

​The Company operates in Chile and Spain, which may require data transfers between jurisdictions. Such transfers will always be carried out with appropriate security and confidentiality safeguards, in compliance with GDPR and Chilean Law No. 19.628. 

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8. Data Subject Rights 

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Clients and participants may exercise the following rights: 

  • Access their personal data. 

  • Rectify inaccurate or incomplete data. 

  • Erase data when applicable. 

  • Object to processing for specific purposes. 

  • Data portability (when applicable under GDPR). 

  • Restrict processing in legally established cases. 

 
To exercise these rights, clients may contact: info@atacamamotorbiketours.com, attaching a copy of a valid identity document. 

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9. Security Measures 

​The Company adopts reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure. This includes encryption protocols, secure storage, and restricted access policies. 

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10. Complaints and Remedies 

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If you believe your rights have been violated, you may: 

  • Submit a direct complaint via email: info@atacamamotorbiketours.com. 

  • Use the official Complaints Form (Hoja de Reclamaciones) in Spain. 

  • Contact the Spanish Data Protection Agency (AEPD) or the Chilean Transparency Council. 

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11. Changes to the Policy â€‹

The Company reserves the right to amend this Privacy Policy at any time. Changes will be published on the website and will become effective upon publication. 

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